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Cannot disable AirSecurity in Self-care [pending]

asked 2017-07-28 08:05:57 +0200

k5dlq gravatar image

updated 2017-07-30 14:02:53 +0200

I was experimenting with AirSecurity earlier today. I was able to enable it (as well as hotspot security). However, I cannot disable AirSecurity and, subsequently, cannot access the BM network.

My browser shows it is disabled, but, i keep receiving the "access denied" voice prompt on my radio. It try to enable it, but, when i hit save, it reverts to disabled, but, still get "access denied".

HELP! I'm locked out of BM.

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I too cannot disable AirSecurity and cannot access the BM network

SQ9JDO gravatar imageSQ9JDO ( 2017-07-28 20:24:27 +0200 )edit

Sorry to report I am having the same issue. Trying to restore to defaults did not work either. I have two DMR ID's and am locked out of both.

N8NJ gravatar imageN8NJ ( 2017-07-30 16:26:54 +0200 )edit

The same problem here, when i cant safe on the selfcare page but i cant use the bm network becose acces denied. I have this problem a few days.

ON5LUC gravatar imageON5LUC ( 2017-07-31 12:31:51 +0200 )edit

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answered 2017-08-01 06:45:54 +0200

R3ABM gravatar image

Dashboard fixed

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I just enabled "Air Security" once again on one hotspot. I now get the response "Access Code Accepted" but my hotspot is telling me "Access Denied" even after waiting a few minutes in hopes the system needs time to process.

N8NJ gravatar imageN8NJ ( 2017-08-01 17:36:04 +0200 )edit

answered 2017-07-30 14:02:09 +0200

Hello. Sorry about the problem you are facing; this is a known issue and we are still researching where this is coming from.

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Asked: 2017-07-28 08:05:57 +0200

Seen: 40 times

Last updated: Aug 01