Process for updating Brandmeister callsign information after vanity callsign issuance?

asked 2017-11-07 17:21:55 +0100

W0YR gravatar image

This appears to be an issue that has popped up as a question several times here, but with no clear resolution. In one case, there was a request to email an individual however I tried that twice with no response or change.

Here is the situation:

  • I recently changed my callsign from KB7VML to W0YR (vanity callsign).
  • I have updated my DMR ID with DMR-MARC to reflect the new callsign, and that change is reflected in their system.
  • Brandmeister still shows my old callsign when I log into the system, and no longer shows my hotspot since changing the callsign in it to my new one (note that Brandmeister WILL show it if I change the callsign in the hotspot back to my OLD one).
  • From reading through the Q&A support information, it appears that creating a new account under the new callsign but referencing my existing DMR ID is problematic.

So... what is the formal process for correctly changing my callsign within the Brandmeister system without triggering other problems?

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