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Never got any registration email and account needs activation. How to proceed? [closed]

asked 2017-10-07 20:14:26 +0100

SM6XIN gravatar image

updated 2017-10-13 18:50:35 +0100

I registered for the self-care at the start of 2017 and never received any email, so the account is stuck waiting for verification since then.

Now I am in the situation that I would like to be able to access the BM self-care dashboard because I am planning to get a hotspot in the near future.

Trying to login with my BM account halts with an error message stating that the account needs activation.

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Closed for the following reason the question is answered, right answer was accepted by SM6XIN
close date 2017-10-13 20:10:34.598172

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answered 2017-10-13 18:57:19 +0100

SM6XIN gravatar image

updated 2017-10-13 20:08:30 +0100

10 months later and after ploughing through documentation, wiki, faq, github-issues and general searches I ended up with trying to reset the password, which failed with another error message - this time about the email address not being validated.

The message included a link to re-send a validation mail, which reached me in less than a minute. After receiving that and then following the confirmation step in it, I got a confirming message that the address is validated and that the account will go through a manual approval within 48 hours. And this was the solution to the issue and I can now login.

I thought I'd mention it here in case someone else also is stuck in the same situation.

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Asked: 2017-10-07 20:14:26 +0100

Seen: 117 times

Last updated: Oct 13